Helpdesk Intern

Founded in 1936, the National Wildlife Federation (NWF) is one of America's largest and most trusted grassroots conservation organizations with 51 state/territorial affiliates and more than six million members and supporters. The mission of the National Wildlife Federation is to unite all Americans to ensure wildlife thrive in our rapidly changing world. The organization's programs focus on conserving wildlife, restoring habitat and waterways, expanding outdoor opportunities, connecting children with nature, and addressing the causes and consequences of climate change. To advance our mission, we are seeking a Design Intern for the Early Childhood Health Outdoors (ECHO) initiative to join our staff, working out of the Rocky Mountain Regional Center in Denver, Colorado.

The NWF IT Helpdesk intern will work in the Reston, VA office and remotely to assist the IT Helpdesk team in all aspects of IT support. The scope of the internship will include configuring and troubleshooting hardware and software, assisting with computer inventory, shipping of equipment and creating documentation. Additionally, the intern will assist with reviewing stats and activity within security applications. They will participate in department/team meetings and be assigned tasks pertaining to IT projects.


• Configures and troubleshoots PC and Mac hardware and software, mobile devices, printers, and applications such as Outlook, Microsoft 365, Windows10, macOS, etc.
• Meets with teammates and department management regarding assignments, progress, and patterns/trends relating to end user needs
• Assist other IT staff with testing applications and processes using Microsoft Intune
• Help maintain computer inventory and other IT hardware
• Assist other IT staff with creating documentation and knowledgebase articles
• Review and maintain devices in security applications
• Work with mailroom staff to ship IT equipment


• Proficient with Microsoft Office, Windows and Mac operating systems
• Good assessment and problem solving skills; information gathering and monitoring skills
• Must be flexible and able to adapt quickly
• Strong communication skills; written and verbal
• Works well under pressure and maintains a professional demeanor.
• Strong organizational skills
• Ability to work within a team environment

NWF Values:

Your actions are expected to reflect the staff values of the National Wildlife Federation: collaboration, mindfulness, empowerment, inclusivity, and mission focus. Your competencies should include:

Being motivated by values of equity and responsibility to those most marginalized;
Consistently bringing a high level of empathy and social skills to work and interpersonal interactions;
Being committed to deepening an environmental justice approach in communications;
Actively seeking feedback, direction, and guidance;
Being dedicated to NWF’s internal equity transformation and compelling partners and allies to incorporate equity into their work; and
Passion for and commitment to NWF's mission

Physical Requirements:

Remaining in a normal seated or standing position for extended periods; reaching and grasping by extending hand(s) or arm(s); dexterity to manipulate objects with fingers, for example, using a keyboard; communication skills using the spoken word; ability to see and hear within normal parameters; ability to move about the workspace. The position requires mobility, including moving materials weighing up to 30 pounds (such as a laptops, monitors, and other computer equipment).

Persons with disabilities may be able to perform the essential duties of this position with reasonable accommodation. Requests for reasonable accommodation will be evaluated on an individual basis.

Please Note:

This job description sets forth the job’s principal duties, responsibilities, and requirements; it should not be construed as an exhaustive statement, however.  Unless they begin with the word “may,” the Essential Duties and Responsibilities described above are “essential functions” of the job, as defined by the Americans with Disabilities Act.

Location and Work Mode:

This is a hybrid position which reports to Headquarters (HQ) in Reston, VA and onsite work will be required twice a week. The National Wildlife Federation is committed to a flexible and empowered work environment with an authentic community of care for all staff. For more information on Work Modes, please review the benefits section of our careers page: https://www.nwf.org/About-Us/Careers


This position pays $18.50 an hour with paid holidays.

This is a paid short-term internship (15 hours per week) opportunity with the National Wildlife Federation. NWF is happy to work with the applicant to obtain relevant credit(s) through college/university programming, such as directed independent study (DIS), internship credit hours, etc. Applicant should indicate if they intend to pursue this in application letter. The work schedule is flexible to accommodate your schedule.


Applications will be reviewed on a rolling basis. Candidates must submit a resume and cover letter.

We strive to increase diversity, equity, inclusion and justice (DEIJ) in all elements of our work and with our partners to support the interdependent needs of wildlife and people in a rapidly changing world. We recruit, employ, train compensate, and promote regardless of race, religion, creed, national origin, ancestry, sex (including pregnancy), sexual orientation, gender identity (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, genetic information, past, current, or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law. We are proud to be an equal opportunity employer. Applicants are invited to learn more about National Wildlife Federation’s commitment to diversity, equity, and inclusion at nwf.org/equity.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job, therefore our job descriptions are guidelines, not hard and fast rules.  Your experience, which may include paid and unpaid experience, including volunteer work, helps build the competencies and knowledge that translates to our openings.  Diversity of experience and skills combined with passion is a key to innovation and a culture of excellence.  Therefore, we encourage people from all backgrounds to apply to our positions.

Please let us know if you require accommodations during the application or interview process by reaching us at hrhelp@nwf.org or 703-438-6244.

If selected for this position, a background check will be conducted.

Roles & Responsibilities

Type of Work:
Reston, VA

How to Apply