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Student Services Associate

Job Location

San Francisco - Remote

Remote

Type of Job

Full-Time

Salary

$22-24/hour

Published By

Publisher Name

Published Date

Aug 9, 2021

About the job

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The Student Services Associate holds an essential role within the Student Services Team. Supervised by the Director of Student Services, this position is responsible for medically screening applicants for course, preparing incoming students for their Outward Bound experience and managing student data. Cultural humility, an inclusive approach to interpersonal interactions and a strengths-based perspective are essential to success in this role.  Strong data management, attention to detail and the ability to sensitively discuss confidential information is also required.  If you are looking to have a direct impact on getting students on course for transformative experiences, then this could be the perfect role for you!

 

Who you are:

  • Able to view applicants from a strengths-based perspective and develop positive relationships with diverse populations of students and their support systems
  • Passionate about OBCA’s mission
  • Extremely detail-oriented with excellent organizational skills
  • Able to prioritize and manage multiple tasks successfully within tight timelines
  • Creative problem-solver
  • Compassionate and thoughtful communicator, both written and oral
  • Solution-oriented
  • Able to work both collaboratively and independently with remote supervision
  • Proficient in Microsoft Office Suite (Word and Excel), Adobe Acrobat Pro, and G Suite apps (Gmail and Google Docs, Meet, Drive, and Calendar)
  • Willing to authorize a criminal background check
  • Comfortable sitting or standing at a desk for the majority of the day

Bonus if you:

  • Are fluent in Spanish, Cantonese or Mandarin
  • Have experience in health care or medical data management fields
  • Have Salesforce or other database experience
  • Outward Bound or other experiential education course experience (alumni or staff)

Responsibilities:

  • Providing thoughtful, respectful and responsive customer service to applicants, enrolled students, family members and alumni.
  • Precision in data entry. This includes tracking student progress, managing data to ensure accuracy and interfacing with National enrollment staff as necessary.
  • Assessing applicants’ health, psychological well-being, physical fitness, and investment using assessment guidelines and screening tools. Conducting necessary follow-up with applicants, parents, health care providers and references to gather relevant information.
  • Processing payments, transfers, cancellations and refunds in a timely manner while maintaining accurate information in our databases.
  • Ensuring that materials communicated to our program team are accurate and complete, with thorough notes and relevant information on all students.
  • Responding to questions and concerns from our program team about medical, behavioral, and emotional concerns before, during, and after course.

Compensation & Schedule

  • This is a Full Time, Hourly, Non-Exempt position
  • Anticipated start date: October 1, 2021
  • $22-24/hour, depending on experience and location

Benefits

  • OBCA offers a competitive benefits package, including comprehensive health insurance with employer contribution, long-term disability and life insurance, Flexible Spending Account, Employee Assistance Plan (EAP), Paid Time Off (PTO), paid holidays, and 401K/Retirement Savings Plan participation upon eligibility.
  • Highly energetic and supportive work environment at a mission-driven organization
  • Opportunities for professional development
  • ProDeal, an opportunity to purchase outdoor gear at a discounted price

Location

  • Location for this position is flexible, though applicants need to be available for occasional travel to both of our base locations (San Francisco, Midpines) when it is safe to travel again
  • The Outward Bound California administrative offices are located in The Presidio in San Francisco, CA, minutes from the Golden Gate Bridge

To Apply please visit our website.

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