Office Director

Full-Time

Stokes Counseling Services

Naugatuck, CT

Company

Stokes Counseling Services is a large group mental health practice located in Naugatuck, CT with several offices. We are the leader in mental health services providing individual and family counseling along with medication management. A career at Stokes Counseling means you are part of a highly trained experienced team who love what they do. We value superior customer service, compassion, and responsiveness all while looking for any opportunity to laugh and enjoy our work! We are a growing company with a ton of room for growth and advancement.

We are looking for an Office Director who will be our go-to for operations, systems, and processes to make sure our offices are running efficiently and effectively. This person loves customer services, policies and procedures, and maintaining a positive work culture while we connect clients to passionate clinicians.

Position Description

• Oversee all operations at the center in accordance with our values, policies, and procedures
• Developing and implementing strategies to improve efficiency and productivity within the office
• Provide direct management to front desk staff. Provide feedback and reinforcement of teamwork as required
• Hire, train, and supervise all administrative support staff to ensure exceptional customer service and compliance with administrative workflows
• Provide technical onboarding and ongoing assistance to all clinical providers and interns in carrying out their administrative tasks (credentialing, scheduling, electronic documentation, timesheets, reimbursements, participation in required meetings, and training)
• Oversee the timely completion of client eligibility and insurance authorizations, ITPs, letters to clients, and discharges
• May work in collaboration with prescribers to ensure accuracy and efficiency of medication authorization and refills as well as assignments as needed
• Assure all policies and procedures are being followed by front desk staff at all times
• Run and maintain documentation of administrative staff meetings
• Provide oversight of maintenance of physical facility and office equipment to ensure a clean, safe, and therapeutic environment
• Oversees safety and security of the office. Oversees office maintenance
• Perform other duties as assigned or needed

Qualifications

• Two-Five years of successful experience in managing mid to large-size healthcare offices
• A passion for both the patient and employee experience
• Great people skills, professional demeanor, and the ability and passion to engage a diverse patient base across a wide range of scenarios
• Bachelor's degree or equivalent education/experience
• Proficient with technology and computer applications including Microsoft Office
• Previous experience in a medical office

Advantages of joining Stokes Team

• Health and Dental Insurance 1st of the month after 30 days
• Monday-Friday 8:30 am - 5:00 pm with some flexibility
• Continuing Management Training Opportunities

Please include a cover letter with your resume

Job Types: Full-time

Salary: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Paid time off (2 Weeks)
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person