Manager, Fulfillment and Customer Care

Job Location

Reston, VA

On-Site

Published By

Publisher Name

Type of Job

Full-Time

Salary

$60,000 to $65,000

Published Date

About the job

Founded in 1936, the National Wildlife Federation has grown into America's largest and most trusted grassroots conservation organization with 52 state/territorial affiliates and more than six million members and supporters.  The mission of the National Wildlife Federation is to unite all Americans to ensure wildlife thrive in our rapidly changing world. The National Wildlife Federation believes that in order to save wildlife and ourselves, we need to ensure that all Americans have access to clean air and water, safe communities, easy and equitable access to nature, and protection from the ravages of climate change. These basic needs, equally necessary and urgent for all people, are foundational to bringing the conservation movement and ethos into the 21st century.

 

The National Wildlife Federation is seeking a Manager, Fulfillment and Customer Care to join our publications team, working out of our office in Reston, VA. (Due to COVID-19 all employees are working remotely until we make return to work decisions.)  We’re looking for candidates with experience in magazine fulfillment who will bring a passion for learning and achieving in an open, collaborative workplace.  We need a self-starter who is able to work independently and within a team to achieve on time fulfillment of all the Ranger Rick Outreach magazine titles and provide excellent customer care.

 

In this role you will:

 

  • Manage magazine fulfillment operations including managing costs of magazine fulfillment and customer service operations with third party vendor
  • Manage overall relationship and direct performance of magazine fulfillment vendors
  • Direct development of new/improved processes and product offerings in support of customer needs and National Wildlife’s mission
  • Supervise Customer Care team and facilitate exceptional service to all customers by leading process improvements across all magazine service touch points
  • Process monthly fulfillment invoice and approve for accuracy and code appropriately
  • Manage daily, weekly, monthly functions and costs required for fulfilment of 7 magazine titles, and ancillary products.  
  • Maintain active project log of all ongoing fulfillment projects and facilitate weekly meetings between fulfillment center and NWF team members.

 

Qualifications:

 

BS/MS degree in marketing or a related field

At least five years of related experience

Experience managing magazine fulfillment

Excellent project management skills

Attention to detail

Excellent verbal and communication skills

Contract management

Budget creation and management experience

Customer service experience

Your actions are expected to reflect the staff values of the National Wildlife Federation: collaboration, mindfulness, empowerment, inclusivity, and mission focus.

 

Travel Requirements:

 

Minimal travel will be required (approx. 5%).

 

Application:

 

The salary for this position is $60,000 to $65,000.

The National Wildlife Federation values work-life balance and a family-friendly atmosphere. Our paid time-off includes 3 weeks of vacation leave, open wellbeing leave, 10 paid holidays, 3 floating holidays, a week-long winter break, and additional leave options, per year. In addition, our benefits package includes medical, dental, and vision insurance, company paid life insurance, AD&D, short- and long-term disability, 16 weeks of paid FMLA leave, 403b retirement plan with employer matching and annual contribution, adoption benefits, and flexible work options including telecommuting and non-traditional work hours. Applicants are invited to learn more about National Wildlife Federation’s benefits package at https://www.nwf.org/About-Us/Careers.

 

We strive to increase diversity, equity, inclusion and justice (DEIJ) in all elements of our work and with our partners to support the interdependent needs of wildlife and people in a rapidly changing world. We recruit, employ, train, compensate, and promote regardless of race, religion, creed, national origin, ancestry, sex (including pregnancy), sexual orientation, gender identity (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, genetic information, past, current, or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law. We are proud to be an equal opportunity employer. Applicants are invited to learn more about National Wildlife Federation’s commitment to diversity, equity, and inclusion at nwf.org/equity. 

 

If you have a disability and require an accommodation or assistance with our online application process, please tell us how we can help by calling us at 703-438-6244.

 

The requirements listed in our job descriptions are guidelines, not hard and fast rules, and if you have 75% of the qualifications listed we encourage you to apply.  Applying gives you the opportunity to be considered.  If selected for this position, a background check will be conducted.

 

Candidates should submit a cover letter and resume.