Type of Job
About the job
POSITION SUMMARY Under the general direction of the Senior Vice President of Operations, the Director of Information Technology is responsible for planning, organizing and directing the information technology, communications and information services needs of the organization. In addition, the incumbent is responsible for the management of staff, contractors, suppliers, and consultants who provide technical services and support to the organization in the headquarters office and field offices. The incumbent is responsible for the stability, performance and security of the networked systems and applications for all staff and consultants, including the field offices and remote staff, and headquarters staff on travel. Defenders has standardized its primary infrastructure around the Microsoft Office 365 cloud environment (Outlook/OneDrive/SharePoint/Teams, etc.).
The Director will oversee the development and acquisition of new software and hardware as well as the modification and enhancement of existing systems and oversee support/maintenance on these systems. S/he will also oversee staff responsible for tier 1 PC user support as well as the system engineering support functions for server applications, digital properties, network, and telecommunications systems. The incumbent may also be responsible for the research and development of recommendations to the SVP of the organization’s overall information systems business needs. S/he serves as a strategic partner to ensure technical resources are deployed in support of the organization’s strategic plan and conservation priorities; supports the SVP in coordinating organization-wide information systems planning; and ensures that mid- to long-term plans are prioritized and consistent with resource constraints.
ESSENTIAL DUTIES AND RESPONSIBILITIES Hands on technical manager capable of helping the IT team troubleshoot wide ranging technology issues and provide clear direction on solutions. Establishes and maintains written policies and procedures for the acquisition, development, and implementation of new systems and the modification of existing systems. Establishes organization-wide standards for hardware, software, and local-area networks. Oversees networking, hardware and software deployments necessary to support Field Office work and seamless connectivity with headquarters. Establishes and maintains “general use” policies for staff. Oversees user account management; activation and closeout procedures. Provides technical assistance to staff members. Provides training as needed for all users to ensure the productive use of existing and new systems. Manages disaster recovery/business continuity planning for Defenders’ data and IT properties; develops and maintains routine backup and recovery test plans. Oversees vendors performing specialized technical tasks. Ensures software development projects are delivered on schedule and within budget and that they meet organizational and technical requirements. Ensures overall coordination and collaboration for all departments of the organization and field offices for any new systems planning or governance issues. Oversees the operations of organization-wide computer systems and business applications, ensuring adequate security for the organization’s critical databases. With SVP, works to establish strategic relationships with key IT suppliers, consultants, and colleague organizations. Develops and ensures the integrity of the IT infrastructure and architecture through a thorough review of requests for hardware and software. With SVP, makes decisions regarding outsourcing vs. in-house provisioning of IT services and skills; makes other recommendations, as appropriate, on alternative system options. Collaborates with the Director, Center for Conservation Innovation to ensure capacity, infrastructure and security necessary to support the Center’s technical needs. Evaluates software and makes recommendations to ensure compatibility and effectiveness. Staff and Process Management: Leads the development of the annual IT capital and operating budgets and manages these budget resources throughout the year. Ensures communication of duties and responsibilities to direct reports and monitors performance. Provides regular coaching and counseling and identifies training needs. Develops short- and long-range operating objectives, any organizational structure changes or new staffing requirements. Assists staff in managing competing priorities. Performs all other related duties as assigned.
QUALIFICATIONS An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
Education: Bachelor’s (B.A./B.S.) degree in information systems, computer sciences, business, related discipline or equivalent
Certification: MCSE preferred Experience: 10 years of relevant experience
5 years supervisory experience Knowledge, Skills, Abilities for all Defenders Personal interest and commitment to conservation Ability and willingness to model the tenets of Defenders’ Commitment Statement: Mission, Transparency, Respect & Trust, Appreciation, Empowerment & Accountability, Professional Growth, Fairness, Diversity, Safety, Work/Life Balance, and Pride.
Ability to approach work in a collaborative and inclusive style, with a solutions-oriented manner. Ability to work independently as needed, problem solve, and exercise sound decision-making skills in fluid environments to meet job expectations and achieve goals in an accurate and timely manner.
Ability to represent Defenders to external entities and the public in a professional manner while exercising tact, diplomacy, and discretion. Demonstrates a willingness and ability to productively engage and collaborate with internal and external stakeholders from diverse cultures, backgrounds, and perspectives.
Ability to clearly and accurately communicate with internal and external stakeholders, in both verbal and written forms.
Ability to effectively navigate through change and maintain flexibility
Ability to effectively address and manage conflict Working knowledge of Microsoft Outlook and Word Knowledge, Skills, Abilities for Director of Information Technology Proficient with TCP/IP network administration, management of Internet information services as well as Internet security issues.
Strong business orientation and acumen, demonstrated ability to use IT to solve business issues while also managing costs and risks.
Dedication to a customer service orientation, demonstrated ability to listen to customer needs and gather critical business requirements to propose meaningful IT business solutions.
Ability to communicate with and understand the needs of non-technical internal clients.
Demonstrated experience in managing all aspects of technology, including infrastructure support, software development, telecommunications, system maintenance, and Web services.
Demonstrated experience with Microsoft LAN/VLAN, PCs, Apple and Unix system administration. Requires varying familiarity with these programs, devices or similar enterprise-wide managed services packages or office tools: Strong Network management skills. Strong MS Windows active directory skills. Proficiency with VMware, EMC SANs and Dell blade systems. Proficiency with DNS Experience with Web Hosting services, vendors Experience with Backup Exec Familiarity with Apache and Linux.
PHYSICAL DEMANDS: Travel is not required for this position While performing the duties of this job, the employee is regularly required to use a computer and communicate with others while doing so.
WORK ENVIRONMENT: General office working conditions, the noise level in the work environment is usually quiet.
VALUES AND DIVERSITY Defenders of Wildlife is a national, non-profit membership organization dedicated to the protection of all native wild animals and plants in their natural communities. Our employees work in an environment that is inclusive and honors each of our unique perspectives and backgrounds. We believe that the conservation of biological diversity is best advanced by the contributions of people of diverse backgrounds, experiences, beliefs and cultures.
We strive toward a collective goal of including all people in the conservation of our Nation’s wildlife and wild places. Visit Our Values and Diversity page to learn more about who we are and how we operate.