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Employee Experience Manager

Job Location

DC or Denver Preferred


Type of Job



$78,000 to $85,000 Annually

Published By

Publisher Name

Published Date

Aug 23, 2022

About the job

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Location: DC or Denver Preferred. Other TWS office locations may be considered.


Application Deadline: Please submit resume and cover letter by September 25th at



The Employee Experience Manager is a vital member of the HR & Operations team, overseeing onboarding & staff retention efforts with a strong focus on equity and inclusion. Under the guidance of the Director of Recruitment & Hiring, the primary responsibilities of this role include managing all aspects of the TWS year-round intern program, serving as the point person for onboarding and retention tactics for all TWS employees, assisting with recruitment and hiring of fulltime employees as needed, all while providing an excellent candidate/employee experience at all touchpoints. In addition, this positing will support various process improvement initiatives and play a role in the other HR projects and initiatives.


This position plays an important role in supporting an inclusive organizational culture that is grounded in trust and accountability to shared goals and outcomes. TWS has made diversity, equity, and inclusion strategic priorities for the organization and the Employee Experience Manager will integrate these priorities throughout our work. Across our team, we aspire to be campaign oriented, nimble, collaborative, innovative, transparent, and supportive of staff – our greatest asset.



  • In coordination with the Recruitment & Hiring team, executes a comprehensive employee onboarding process. Works collaboratively with hiring managers and other HR team members to ensure new employees receive the development and training necessary for success.
  • Manages the internship and fellowship programs, including strategy and logistics (allocation of interns/fellows to teams, collecting/posting job descriptions, managing program budget, managing communications and logistics, designing and delivering the intern/fellow experience).
  1. Serve as a liaison and guide to help interns/fellows prepare for and be successful in their experience at TWS.
  2. Create and manage an intern and fellow alumni network.
  3. Provide regular check-in points with interns and fellow, with a focus on fostering an inclusive and engaging experience.
  4. Conduct intern manager orientation sessions before each class of interns join TWS. Serve as the main point of contact for intern managers.
  5. Manage the on-and-offboarding process of interns/fellows, including exit interviews and experience surveys.
  • Assists the Senior Director of HR & Operations and the Equity & Learning team in employee adoption of training and development initiatives
  • Maintains the organization’s job description documentation, regularly connecting with managers to maintain updated job requirements for all positions.
  • Manages and coordinates virtual and in-person engagement and retention initiatives including the creation and management of a new hire mentor program, employee recognition and award programs, and other organization wide activities. Collaborates with regional office leads in planning and executing office-specific activities across our U.S. locations.
  • Works closely with leaders across the organization to identify opportunities to enhance a positive employee experience (e.g. training, celebrations, mental health, orientation, recognition and volunteering).
  • Assists and advises the Senior Director of HR & Operations with the development, coordination, evaluation of, and response to regular employee retention metrics.
  • Conducts periodic stay interviews with staff to determine what elements of TWS culture are working and what can be improved upon and to provide a platform for staff to share ideas and suggestions for improvement.
  • Conducts exit interviews with departing staff, gathering information about the departing employee’s experience that can be useful to leadership in improving the organizational culture, structure, leadership, etc.
  • Creates and administers periodic employee surveys to measure employee satisfaction and identify areas for improvement both within and beyond the HR & Operations function.
  • May participate on hiring committees at the request of the Director of Recruitment & Hiring.
  • Performs other related duties as assigned.


Experience & Competencies

· Minimum 3 years experience with recruitment, hiring and/or onboarding HR functions

· Excellent customer service & interpersonal skills

· Strong attention to detail and organizational skills

· Ability to assess a program and make suggestions for improvement.

· Commitment to upholding equitable principles to attract and retain top talent.

· Track record working successfully in teams representing a rich mix of talent, backgrounds, and perspectives—across race and gender.

· Willingness to go the extra mile to make sure staff feel supported, welcomed and part of our inclusive work culture



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by the job include close vision.



Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is not exposed to adverse weather conditions.


The noise level in the work environment is usually moderate.


This job description is intended to convey information essential to understanding the scope of this position and it is not intended to be an exhaustive list of experience, skills, efforts, duties, responsibilities or working conditions associated with the position.


TWS has instituted a COVID-19 vaccine mandate for all staff reporting to a TWS office or engaging in in-person work meetings. There is an exception to the vaccine mandate for any staff who have an objection because of a medical or religious reason. We will do our best to devise a reasonable accommodation that respects your objection while balancing the competing demands of your specific position.


The Wilderness Society offers a competitive salary and benefits package, including: health, dental, vision, life and disability insurance; sick and vacation leave; a sabbatical program; and a retirement plan. TWS is an equal opportunity employer and actively works to ensure fair treatment of our employees and constituents across culture, socioeconomic status, race, marital or family situation, gender, age, ethnicity, religious beliefs, physical ability, veteran status or sexual orientation.


As an organization, we aspire to being inclusive in the work that we do, and in the kind of organization we are. Internally this means working as a team that listens to different points of view, recognizes the contributions of every employee and empowers each employee to bring their whole selves to work every day. Externally this means ensuring that public lands are inclusive and welcoming, so that our shared wildlands can help people and nature to thrive. We are committed to equity throughout our work, which we define as our commitment to realizing the promise of our public lands and ensuring that all can share in their universal benefits.


To learn more about our commitment, please see

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