Development Operations Manager
Lexington or Louisville, KY
Type of Job
$50,000 to $60,000
Apr 28, 2021
About the job
A LITTE BIT ABOUT US
Founded in 1951, the Nature Conservancy is a global conservation organization dedicated to conserving the lands and waters on which all life depends. Guided by science, we create innovative, on-the-ground solutions to our world’s toughest challenges so that nature and people can thrive together. We are working to ensure healthy lands, waters, and ocean, tackling climate change, both through emission reductions and adaptation. For over 45 years, The Nature Conservancy in Kentucky has worked collaboratively to advance leading land and water conservation efforts in the Bluegrass State.
One of our core values is our commitment to diversity. Therefore, we strive for a globally diverse and culturally competent workforce. Working in 72 countries, including 50 United States, we use a collaborative approach that engages local communities, governments, the private sector, and other partners. To learn more, visit www.nature.org or follow @nature_press on Twitter.
The Nature Conservancy offers competitive compensation, 401k or savings-plan matching for eligible employees, excellent benefits, flexible work policies and a collaborative work environment. We also provide professional development opportunities and promote from within. As a result, you will find a culture that supports and inspires conservation achievement and personal development, both within the workplace and beyond.
YOUR POSITION WITH TNC
As our work has matured, so too has the size and complexity of our development program, and we seek to hire a Development Operations Manager DOM) who can help advance our efforts by providing superior administrative, organization, analytical, and support services to the fundraising team. The DOM reports to the Director of Development. This position manages the operations activities to support the out-the-door fundraisers within the Kentucky development program. The DOM will be responsible for portfolio management, donor pipeline development, producing comprehensive fundraising reports and providing resources such as research, gift processing, stewardship, donor engagement materials and event planning.
The DOM leads the day to day operational and administrative functions of the development (fundraising) program, with an emphasis on ensuring that out-the-door fundraisers have the resources, information, and support to be successful. Additionally, DOM ensures that the development program tracks and analyzes relevant data to ensure it can best identify, cultivate, solicit, and steward its donors. Development is an essential program with the larger Kentucky Business Unit of The Nature Conservancy and this program is essential to our success. The DOM is on point for staying up to date on all of TNC’s fundraising Standard Operating Principles and associated guidelines and ensuring the entire team understands and follows them. The DOM analyzes factual information to achieve results, improve workflow, solve problems, and anticipate the needs of the team. The DOM provides recommendations and targeted training related to development operations. The Manager must have advanced knowledge of the systems and resources utilized for effective management of the development team’s operations and be a firm believer in quality data and systems management. They will develop documentation, adapt processes, and participate in the enhancement of systems and tools used by the team. The DOM stays up to date on market trends and best practices to improve services. They must possess exceptional attention to detail while also seeing the big picture and being flexible in a dynamic work environment. The DOM works in close cooperation with any or all of the following: Conservancy staff, donors, volunteers, vendors, financial institutions, and legal and accounting professionals.
· Serve as the team’s “expert” in capabilities and functions of the Conservancy’s donor database, BBCRM, and on the Conservancy’s development policies and procedures.
· Take a lead role in building out-the-door donor pipeline through identification of high-potential major gift prospects ($100,000 + over three years). Assigns prospects to gift officers for cultivation and solicitation.
· Monitor fundraiser progress to goals by managing projections regularly and developing opportunities and giving pyramids (for individuals and team), while meeting regularly with out-the-door fundraisers to ensure accountability and to provide strategic plan consultation.
· Provide regular updates to the Director of Development regarding fundraising portfolio reviews, noting strengths and offering suggestions on how to address any issues.
· Create and improve complex reports to communicate fundraising progress to internal and external constituents.
· Serve as the main liaison and lead to Worldwide Office Development Operations, ensuring all required reporting, projections, goal setting, portfolio reviews and CRM updates are completed accurately and on time.
· Assist with monthly development team and campaign steering committee meetings.
· Process, acknowledge, code, and report all gifts and pledges in a timely manner.
· Works closely with Director of Finance on bank deposits and account reconciliation.
· Provide critical support for portfolio management and pipeline development and analysis, producing comprehensive fundraising reports and providing resources such as research, fundraising metrics, revenue/projection reports, engagement materials, and board materials.
· Work with development team to ensure accurate, consistent, and timely entry of all data.
· Tracking proposals and reports and supplementary materials to ensure that necessary internal and external deadlines are met.
· Serves as trustee liaison and will assist with Board meetings and chapter gatherings as needed.
· Engage with trustees, staff, donors, and vendors. Act independently within broad program goals to prioritize tasks in the absence of specific instructions and exercise independent judgment to identify and solve problems.
· Apply established processes and practices and may create new ones to improve overall team effectiveness.
· Coordinate projects with several variables, work within a defined timeline and budget.
· Communicate and/or distribute information to assist staff in making decisions, solving problems, and improving workflow.
· Demonstrate sensitivity in handling confidential information and ensures team is adhering to Highly Sensitive Information protocols.
· Ensure compliance with TNC policies and procedures and external (donor/legal/IRS) requirements
· May supervise administrative, professional and/or volunteer staff, responsibility includes training and professional development.
· Travel occasionally, work long and flexible hours as needed.
· Work environment involves only infrequent exposure to disagreeable elements and minor physical exertion and/or strain.
· Work is diversified and may not always fall under established practices and guidelines.
· Bachelor’s degree and 3 years related experience or equivalent combination.
· Experience coordinating projects and events.
· Experience with database administration, spreadsheet software, including managing and analyzing data.
· Experience generating reports and analyzing and interpreting data.
· Strong computer skills, especially Excel and Blackbaud database software.
· Experience with current technology in fundraising.
· Ability to set priorities, manage diverse activities, and meet deadlines.
· Experience working with volunteers, including volunteer leaders (board members).
· Experience supervising staff, interns and/or volunteers.
· Experience working across departments.
· Experience, coursework, or other training in principles and practices of fundraising.
· Strong organization skills, accuracy, attention to detail and ability to manage multiple tasks.
· Multi-lingual skills and multi-cultural or cross-cultural experience
· Ability to coordinate projects and work under pressure.
· Ability to use existing technology to achieve desired results.
· Ability to implement complex processes.
· Interest and ability in incorporating a diversity, equity, and inclusion lens when communicating and decision making.
· Experience working with virtual colleagues and teams.
· Demonstrated experience using diplomacy and tact to build strong relationships and motivate staff.
· Experience interpreting guidelines to achieve desired results.
· Experience, coursework, or other training in fundraising principles and practices.
· Successful experience implementing strategic program goals.
· Understanding of basic accounting principles.
Builds productive relationships by interacting with others in ways that enhance mutual trust and commitment.
Collaboration & Teamwork
Works collaboratively with stakeholders across levels, geographies, backgrounds, and cultures to improve decisions, strengthen commitment, and be more effective.
Communicates proactively and in a timely manner to share information, persuade, and influence with the appropriate level of detail, tone, and opportunities for feedback.
Takes ownership to help develop others’ skills, behaviors, and mindsets to help them maximize their workplace contributions.
Sets challenging goals and objectives based on a strong sense of purpose and high-performance standards and steadfastly pushes self and others for tangible results, while ensuring work-life balance.
Demonstrates commitment to harnessing the power of differences strategically; consistently sees, learns from, and takes strategic action related to difference; and demonstrates the self-awareness and behaviors to work across differences of identity and power respectfully and effectively with all stakeholder. Actively seeks to build and retain a diverse workforce and fosters an equitable inclusive workplace by drawing upon diverse perspectives.
Thinks and acts from a broad perspective with a long-term view and an understanding of 1) the dynamic nature of large-scale challenges and 2) the need for integrating five key practices: skillfully engaging appropriate people; providing a clear process for change; taking a holistic view of situations; focusing on a small number of strategic actions, while learning from and adapting them over time; and being aware of how one’s own thinking or patterns of behavior may be limiting change.
This description is not designed to be a complete list of all duties and responsibilities required for this job.
AUTO SAFETY POLICY
This position requires a valid driver's license and compliance with the Conservancy's Auto Safety Program. Employees may not drive Conservancy-owned/leased vehicles, rental cars, or personal vehicles on behalf of the Conservancy if considered "high risk drivers." Please see further details in the Auto Safety Program document available at www.nature.org/careers.
Employment in this position will be contingent upon completion of a Vehicle Use Agreement, which may include a review of the prospective employee's motor vehicle record.
HOW TO APPLY
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The Nature Conservancy is an Equal Opportunity Employer
Our commitment to diversity includes the recognition that our conservation mission is best advanced by the leadership and contributions of people of diverse backgrounds, beliefs, and culture. Recruiting and mentoring staff to create an inclusive organization that reflects our global character is a priority and we encourage applicants from all cultures, races, colors, religions, sexes, national or regional origins, ages, disability status, sexual orientation, gender identity, military, protected veteran status or other status protected by law.
The successful applicant must meet the requirements of The Nature Conservancy’s background screening process.