Position Summary
Support the Development Donor Systems team, with an emphasis on data and project management, business analysis, training, onboarding, reporting needs, process documentation, and other projects for the Development department.

Responsibilities

Training & Process

• Manage training and onboarding of new users and deployment of new development to existing user base on Salesforce
• Manage scheduling of Salesforce new user trainings and assist in scheduling of larger trainings
• Maintain and update training articles and documentation
• Develop and support process for Development staff
• Document business process and guidelines for Development
• Track projects and timelines and other perform project management duties
• Other duties as assigned

Data and Project Management

• Develop and prepare reporting solutions, including both standard and ad-hoc reports as requested by Development, management, and others as needed
• Manage the distribution of scheduled reports to the Development department and external vendors
• Assist in reporting of data for every donor constituency
• Work with Donor Systems colleagues to ensure that donation information is appropriately reflected in the database and data issues are addressed
• Perform continuous data integrity and clean-up projects, both scheduled and ad-hoc
• Assist with Case management and troubleshooting of user requests
• Project manage user enhancements and light configuration in Salesforce

Qualifications

• Bachelor’s degree required
• Salesforce expertise and administrator certification required
• 3+ years of previous training experience required
• 3+ years of Nonprofit Development experience preferred
• Excel experience required
• SQL experience preferred
• Excellent communication skills
• Systems based thinking skills
• Project management skills
• Sound judgement and the ability to work autonomously
• Ability to effectively interact with a wide range of internal stakeholders