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Chapter Support Representative

Job Location



Type of Job



70000.00 to 80000.00

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Publisher Name

Published Date

Dec 16, 2022

About the job

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Job Title: Chapter Support Representative
Department: Program 
Location: Remote. This position requires an ability to travel. 
Reports To: Director of Chapter Support 
Number of Openings: 3, Western, Central, Eastern

Context: At the Sierra Club, we believe in the power of togetherness. Together, we remain committed to the fight for a healthy climate built on a foundation of environmental, racial, economic, and gender justice – a future where all people benefit from a healthy, thriving planet and a direct connection to nature. As the climate crisis and deeply entrenched systemic racism all fuel inequity, we will continue to fight for a bold, transformational agenda that recognizes the interconnectedness between our planet, our humanity, and our democracy. By recognizing that our destinies are tied, we continue to name that all things are fundamentally connected, and the overlap between ecology, race, gender, and representative government will move to either advance our collective humanity or to oppress it.

Sierra Club is comprised of staff across the country and a network of volunteer leaders and local chapters that support our grassroots engagement. We are also proud to be a unionized employer, with two labor unions representing more than half of our employees.

Scope: The Office of Chapter Support is charged with strengthening the capacity of 60+ chapters and over 300 local entities to build a broader movement, foster a more equitable, just and inclusive organization, and achieve local victories. Reporting to the Director of Chapter Support, the Chapter Support Representative works within their region and with Chapter Support colleagues to create, implement and track systems in service of enhancing chapter health and advancing Sierra Club’s strategic direction and equity journey.

Job activities include but are not limited to:

  1. Foster strong working relationships with chapter staff and volunteer leaders in their region. Develops chapter-catered communication infrastructures to serve as a key point person for chapter leaders as pertaining to Office of Chapter Support portfolio of work and bridging equitable access to tools and resources across the organization.
  2. Provide coaching and support in specific areas of Chapter responsibility (e.g. equity, governance and volunteer leadership, financial management, strategic planning). Implements strategies and provides guidance for Chapter compliance with organizational policies and requirements, tracking progress on governance compliance; advises on and identifies opportunities to connect program and campaign work to chapter capacity building. Partners with staff colleagues to tailor training and materials for chapter leaders and Chapter Support Team volunteers based on the needs of specific chapter audiences through a centralized framework.
  3. Collect data and track health, priorities, need and support for chapters within given geography Conducts ongoing documentation and analysis in Chapter Support throughout the year; leads Chapter engagement in data gathering for annual State of the Chapters report to increase participation and audience comfortability with the information gathered; supports chapters to establish annual capacity and program priorities that have leadership buy-in through standard process.
  4. Partner with Chapter Support Team volunteers. Builds internal capacity in areas of responsibility to implement projects, programs and events; Recruits, onboards and maintains relationships with volunteer Chapter Support Team members.
  5. Connect chapters with a centralized pathway to request or access support resources from the Office of Chapter Support and other Chapter Support Network partners; collaborates with and coaches national staff charged with supporting chapters in developing relevant and user-friendly tools and resources appropriate for their chapter audience (e.g. Human Resources, Finance and Operations, Program Department, Advancement).
  6. Support Chapter staff and volunteers in navigating internal and national/chapter tensions and conflicts. Partners on the implementation of accountability in line with existing organizational policies and mechanisms for addressing issues that arise.
  7. Perform miscellaneous duties and manage special projects as assigned.

Seasonal Activities: Heavier seasonal workloads may occur as a result of project deadlines, staff absences and vacancies, and during peak activity periods. Frequent weekend and/or evening work required. Periodic travel; up to 20% of the time.

The successful candidate must have the following skills and experience:

  • Experience in grassroots organizations, campaigns or non-profit management, or volunteer organizational or leadership development, including successful collaborative work across organizational departments or units.
  • Equity Analysis and Practice. You are aware of your group identities and how they have shaped your life and experiences at work. You have an analysis of how racism and other forms of oppression in society impact relationships, systems and culture. You bring experience and skills for working effectively with colleagues across group identities and position/role.
  • Track record of fostering interpersonal relationships that encourage collective growth. Experience with one-on-one coaching, team facilitation and problem-resolution practices. Ability to advise, motivate, and work cooperatively with staff and volunteers.
  • Strong communication skills and confidence with both one on one and group level discussions and presentations.
  • Proficiency with various computer systems, word processing packages, spreadsheets, and data tracking applications, such as the google suite of options.
  • Ability to prioritize deliverables and meet deadlines.

The strongest candidates will also demonstrate the following experience, skills and competencies:

  • Experience developing/delivering equity centered training
  • Experience working in organizations with both staff and volunteer infrastructures
  • Experience facilitating strategic plan development

Compensation and Benefits

The salary range for this position is $70,000-$80,000 based on region/location, non-negotiable.

The Sierra Club offers a competitive salary package commensurate with skills and experience plus excellent benefits that include medical, dental, and vision coverage, and a retirement savings 401(k) plan.

This is a category 4 exempt, represented position.

Sierra Club is a 501(c)(4) non-profit organization. Sierra Club employees are not eligible to participate in the Federal Public Service Loan Forgiveness (PSLF) Program.

Sierra Club values the expertise and talents of foreign nationals. Sierra Club sponsors both nonimmigrant and immigrant visas when certain criteria are met, based on immigration laws and organizational needs. Such sponsorship is at the discretion of the Department Head and Sierra Club Human Resources in consultation with the employee’s manager. The Sierra Club cannot guarantee the approval of a visa petition. The Sierra Club is an equal opportunity employer committed to workforce diversity.

To Apply

This position does not have an undergraduate education requirement. If you choose to include your education history, please remove your school’s from your resume. You may leave your degree (e.g., “B.A. Philosophy”), but please remove any undergraduate and graduate school names.

This anonymous process is aimed at opening this opportunity to more candidates, reviewing applicants on performance assessments and mitigating bias in the decision making process.

Lastly, we are intentionally not asking for a cover letter, so please do not send one in with your application.

Explore, enjoy and protect the planet.

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